THE AC WASN'T WORKING!

I want to give a quick testimonial, On Tuesday evening I walked into my house and it felt like an oven. That's right - THE AC WASN'T WORKING! As many of you know, I have a 1 year old and a 4-year old at home.  I immediately called Mike Devanney's company, Grand Oaks, who I had nver done business with before. They were at my house within an hour (remember I live in Ballwin).  Their tech had us up in running that evening and my family enjoyed comfortabel and COOL night's sleep.  Futhermore, if any of you have ever had to make an emergency call to a heating and cooling company, you know it can take a considerable bite out of the wallet, Not with Grand Oaks - they charge was very, very, very resonable.  In fact, I was so impressed with how Grand Oaks goes about its business, I signed an annual maintenance contract with them and I am now a happy customer of theirs.  My point in telling all you this, is that you can feel very comfortable - even excited - to refer business to Grand Oaks
Mike Cunningham

I think the heat pump is on fire.

The professionals with Grand Oaks assured me that a heat pump is an ecological boon. I was sold immediately. Two weeks after the first installation, the outside unit was smoking. A quick call to Grand Oaks had a technician at my door immediately. One year later, the heat pump quit working. Once again, a call to Grand Oaks brought a technician to my house immediately. After one more visit, the Grand Oaks company called in the heat pump manufacturer to analyze the situation and recommend a solution that would insure the correct future function of the heat pump. The Grand Oaks staff who installed the new system, still under warranty, were polite, respectful, knowledgable, and completely cleaned up after themselves. They were always supportive and went overboard to make sure that the customer service they promise when you purchase a system from them, is available when needed. The manufacturer's rep recognized the issue immediately as a one made by their company, NOT Grand Oaks. I would purchase any HVAC system from Grand Oaks with confidence. Thank you!
Liz

A great Company with GREAT SERVICE

Dear Jack, I want to compliment you and repeat my favorable comments to Robby about the great service your company has given me through thick and thin. It is a pleasure to have a service organization that really has Technicians who “Know their Stuff”. I want to send a hearty compliment to you for Harlin. He is a gifted Technician who possesses good analytical abilities. He analizes the problem, attacks the cause and fixes the problem. I suspect his Military training has taught him this discpline that all of us Vets recoginize. He unearthed some problems that have plagued us since day one and I want to be sure that he is made aware of my respect and compliments for a job well done. As a retired old timer in the service business, I know how hard it is to find good technicians and appreciate a good man and a good company when I see one. There is an old saying that I've always remembered, “The speed of the Boss is the speed of the shop” and Jack, you reflect that credo! Thanks again and Merry Christmas to you and all your employees. Joe H. Sowders
Joe H. Sowders
joesow@gmail.com

A+

The folks at Grand Oaks were great. I had problems with my AC after 5pm I called and they were at my home within 45 mins. The technician was great he found the problem with my unit and quickly fixed it. I highly recommend the folks at Grand Oaks
Joe Bourque

Grand Oaks has the best service

Grand Oaks has the best service and quality techs I have found!
Brian

Grand Oaks spent time to learn about our needs

Grand Oaks spent time to learn about our needs and seemed to really care about what we were going through. They quoted a reasonable price for a great unit with an excellent warranty. Installation was quick and very clean. All contacts were polite and courteous. Highly recommend
Pam

We are very satisfied with the customer service and equipment.

We are very satisfied with the customer service and equipment. I spoke with four different heat pump installers and Grand Oaks was the winner. I am recommending them to my neighbors and friends. I don't know what happened with the dissatisfied (Devish) review but our experience was great. Only LIFETIME warranty I found among all installers. Give them a shot!
Phil
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636.926.2007 or 800.852.9006

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